Returns and Complaints

Product return protocol

word - DOC / PDF format

If you wish to return goods for any reason, always consult this with our customer services employees first of all and agree on the terms. When returning goods you must always complete a return form, which significantly simplifies identification of the received goods for us. If we receive a package without a completed return form we reduce the potentially credited account by additional costs related to identification of the goods.

Pierburg complaints form

word - DOC / PDF format

We require extensive information including diagnostics for the Pierburg range. This is why you must download the relevant protocol if you intend to return Pierburg products.

Return form for other goods

word - DOC / PDF format

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